Privacy Policy
Introduction
Welcome to Hishab ("Hishab", "we", "us", or "our"), owned and operated by DMSync Infotech (DMSync Techinfo).
Hishab is a hotel discovery and technology platform. Participating hotels display their rooms, prices, discounts, availability, facilities, photographs, policies, and other information through Hishab, and Hishab may redirect customers to the respective hotel's own website to complete a booking.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access Hishab or use our services.
Information We Collect
Depending on how you use Hishab, we may collect:
- Name, mobile number, email address, and account/login information.
- Profile information, and general location such as city or state.
- Hotel search information: destination, check-in/check-out dates, number of guests and rooms, and hotel preferences.
- Reviews, ratings, and other communications you send us.
- Device and browser information, IP address, login/activity information, and cookies (see "Cookies" below).
- For hotel owners: information provided during registration and verification, including hotel and business information, and GST/business details where required.
- Any other information you voluntarily submit to us.
We only collect information reasonably required to provide and improve our services.
Hotel Booking Information
When you select a participating hotel through Hishab, you may be redirected to that hotel's own website to complete your booking. Information you submit directly on the hotel's website is collected and processed by that hotel (and/or the systems used to operate that hotel's website), not by Hishab. The applicable hotel is responsible for its booking fulfilment, guest services, cancellation, and refund obligations.
Payment Information
Hotel booking payments: Hishab does not collect hotel room booking payments. Payments for a hotel stay are completed on the respective hotel's own website, using the payment methods that hotel makes available.
Booktel service payments: Hishab may separately collect payment from hotel owners for services such as annual subscriptions, website development, or add-ons. These payments are processed through authorised third-party payment gateways, banks, or UPI providers — we do not store complete card numbers, CVVs, or banking passwords, as these are handled securely by our payment service provider.
How We Use Your Information
- To create and manage accounts, and authenticate users.
- To provide hotel search, display hotel information, and operate hotel websites and owner dashboards.
- To process Booktel subscription/service purchases and provide customer support.
- To communicate service-related information, prevent fraud, and maintain platform security.
- To improve our products, analyse platform usage, and manage reviews and ratings.
- To maintain records and meet legal, tax, accounting, and regulatory requirements.
- To resolve complaints and disputes, and enforce our agreements.
Cookies
Hishab uses cookies and similar technologies for authentication, security, preferences, analytics, and performance. You can control cookies through your browser or any available consent settings — disabling essential cookies may affect how the Platform functions.
Who We Share It With
- Participating hotels, where necessary for your search or enquiry.
- Hosting and cloud service providers, and analytics/security providers.
- Payment gateways and banks, for Booktel service payments only.
- Email, SMS, and WhatsApp communication providers.
- Professional advisers, and government or regulatory authorities where legally required.
We do not sell your personal information to third parties for unrelated marketing purposes.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, prevent fraud, resolve disputes, and comply with applicable legal, tax, and regulatory requirements. Information that is no longer required is deleted or anonymised in line with these practices.
Data Security
We use reasonable administrative, technical, and organisational safeguards appropriate to the information we process, including encrypted (SSL/TLS) connections and access controls. No internet-based system can guarantee absolute security; you are responsible for keeping your passwords, OTPs, and account credentials confidential.
Your Rights & Choices
Subject to applicable law, you may contact us to access, correct, update, or request deletion of your personal information. Certain information may need to be retained where required for legal, security, fraud-prevention, accounting, or regulatory reasons. You can also opt out of promotional communications at any time; you'll still receive essential service-related messages.
Third-Party & Hotel Websites
Hishab may link to hotel websites and other third-party sites. Once you access a third-party or hotel-controlled service, that party's own privacy policy and terms apply — please review the applicable hotel's policies before completing a booking.
Children's Privacy
You must meet applicable age and legal-capacity requirements to use Hishab or enter into a transaction. Where a minor uses our services, the involvement and consent of a parent or lawful guardian is required.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be highlighted on this page.
Grievance Officer & Contact
For privacy questions, data access/deletion requests, or complaints, reach us via our Contact Us page, or contact our Grievance Officer directly:
Grievance OfficerDMSync Infotech (DMSync Techinfo)
Merry Gold Square, Office No. 604, Madhapar Chok, Rajkot – 360006, Gujarat, India
Email: legal@booktel.in (privacy queries), support@booktel.in (general support)
Phone: +91 73384 73384