Payment Policy

This page explains how payment works on Hishab — for both your hotel stay and any Booktel service purchased directly from us.

Hotel Booking Payments

Hishab does not collect payment for hotel room bookings. When you select a hotel and choose to book, you are redirected to that hotel's own website to complete payment, using whichever methods that hotel makes available (which may include online payment or Pay at Hotel, at its discretion). Your payment details for a hotel stay are handled entirely by the hotel and its own payment processor — Hishab never sees or stores them.

Booktel Service Payments

Separately, hotel owners may pay Hishab directly for services such as an annual subscription, website development, or add-ons. These payments are made through supported methods including UPI, credit and debit cards, and net banking, over an encrypted, SSL-secured connection via an authorised third-party payment gateway. We do not store your full card number, CVV, or banking password.

All Booktel service prices are shown in Indian Rupees (₹/INR); any applicable GST or other taxes are disclosed before you pay. A successful Booktel service payment does not, by itself, create a hotel room booking — hotel bookings are completed separately, directly with the hotel.

Payment Failure & Retry

If a Booktel service payment fails or is declined, no charge is applied on our end — if your bank shows a pending debit for a failed transaction, it should reverse automatically within their standard timelines. You can simply retry the payment.

Refunds

Hotel booking payments are refunded by the hotel you booked with, per its own policy. Refunds for Booktel service payments follow our Refund & Return Policy.

Billing & Invoices

An invoice for any Booktel service you've purchased is available on request from Support. Invoices or receipts for your hotel stay are issued by the hotel itself.

Questions About a Charge

If you don't recognize a Booktel charge or believe you were billed incorrectly for a Booktel service, contact us through Contact Us with your transaction reference. For a charge relating to a hotel stay, please contact that hotel directly.